Refund policy
Return & Refund Policy
Thank you for shopping with Premier Home Shop. We want you to be completely satisfied with your purchase. Please review our return policy below.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items The following items are not eligible for return:
- Items showing signs of use or damage caused by the customer
- Items returned after the 30-day window
- Final sale or clearance items
How to Request a Return To initiate a return, please contact us at [your support email] with your order number and reason for return. We will respond within 2–3 business days with return instructions.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.
Exchanges We do not offer direct exchanges. If you need a different item, please return the original and place a new order.